Configuration Specialist

Job description

Do you get satisfaction from solving challenging problems (mostly software and configuration with some IT and hardware/devices mixed in) and working with different systems and environments all the time? Are you passionate about providing a fantastic customer experience? Do you have a desire to continuously learn and have a path for growth?


If so, we want to work with you! 


We are growing and hiring Configuration Specialists to troubleshoot, service, program, and test our clients' integrated security systems software interfaces. Join our team and come to work each day knowing that what you do protects what is important to our clients, and that your work matters. We offer a comprehensive benefits including medical, dental, vision, 401k match, paid vacation and holidays, and financing of relevant training and certifications. Our entrepreneurial spirit is the energy that drives us to be a leader in integrated security solutions in West Michigan. 

 

What will you be doing in this role?


  • Troubleshooting and resolving software and network-related issues as well as some hardware
  • Programming and testing our systems (for example, setting up rules so that a security camera looks at a door when an access control alarm is triggered on the door's card reader)
  • Maintaining great relationships with our clients
  • Supporting after hour client needs through the On Call rotation
  • Training both internal and external clients on the operation of integrated systems and components

Requirements

  • Must possess a valid driver's license, and be able to pass background screening and drug test (including marijuana) (our Security License with the State of Michigan requires thorough background checks and places certain restrictions on hiring)
  • Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.
  • Must be able to lift and carry up to 75lbs.
  • Manual dexterity required for frequently reaching, climbing and lifting of small to large objects, and operating construction equipment.
  • Experience with or knowledge of SQL and Crystal preferred, but not required

SecurAlarm Systems is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.