Key Account Manager

Job description

What would a typical day look like as a Key Account Manager?


You would spend your days either at our office, or onsite with our largest 3-4 clients, serving as an empathetic trusted advisor who knows the ins and outs of their integrated security systems and infrastructure like the back of your hand. You would build deep and meaningful relationships with people at all levels at those client sites, so that you could anticipate needs, solve problems, take in new order requests, and serve those customers in an impactful way. You would partner with our Executive Vice President to capture new opportunities to strengthen the integrated security systems we've implemented for those clients with new systems, technology, and services. You would fully own the delivery and outcome for the client, from the initial sale/order processing through launch and ongoing maintenance. You would leave every day knowing you made a difference, and were keeping your customers safe. 


This is an ideal role for a resourceful, service-minded person who is passionate about learning the technology and every aspect of their projects, who builds strong relationships, and who wants to make a major impact – with us, and with our clients. You would be integral to our growth, and we envision you leading us to great heights long-term.

Why Join Us?

SecurAlarm is different, and it starts with our focus on you.  We expect our team to deliver an exceptional experience for our clients, and we believe that starts with US delivering an exceptional experience to our team. We don't always get it right, but we ask that you teach us how to grow and improve our service to you, and our service to our clients. We uniquely and individually challenge each and every person to continuously grow – and never to settle. We are dedicated to building leaders and promoting creative thinking to get things done. And we truly care. 


We are changing the face of how security is delivered and how businesses are protected. Our dedication to engineering, installing, and servicing the highest quality integrated security systems for our clients using cutting edge technology has earned us a reputation of excellence. Our entrepreneurial spirit is the energy that drives us to be a leader in integrated security solutions in West Michigan. And we encourage every member of our team to contribute to that. 


Is this role right for you?

  • Are you filled with a strong feeling of satisfaction knowing that you have truly served your clients and your teammates/peers, and that they know you deeply care about them?
  • Are you known for extreme organization skills and attention to detail?
  • Do you anticipate needs, have the critical thinking to identify potential issues and see feasible solutions when others don't, and have the creative resourcefulness and grit to fully implement those solutions, doing whatever it takes to get beyond the finish line (and get excited by that)?
  • Is your technical knowledge strong because you are curious, and go down Google rabbit holes learning about software, technology, and electronics just for fun?
  • Do you thrive on working in a fast-paced environment and experiencing brand-new challenges / problems to solve each day?
  • Do you want to come to work each day knowing that what you do protects what is important to our clients, and that your work matters?


What will you be doing in this role?

  • Maintaining phenomenal relationships with our clients, as measured by NPS. Spending your days onsite with our 3-4 largest clients to identify opportunities to serve them better, solving problems, and processing their requests
  • Understanding the technical and business intricacies of the integrated systems in the solutions we provide to our clients, including the devices, IT infrastructure, and the software interfaces
  • Collaborating with stakeholders (e.g. internal team members, subcontractors, general contractors, architects, and clients) and our systems (Asana, Sedona, and shared scheduling spreadsheets) to plan projects, schedule team members, plan purchasing, and lead all activities related to our installation and service projects for those clients
  • Serving your team of two or three technical installers in every way to ensure they always have what they need (equipment, technical guidance, resources, support, etc.) when they start their day, and in the moment throughout their days to properly perform their jobs, and fully owning the morale and success of your team
  • Examining and inspecting work progress, equipment and service to verify that SecurAlarm standards and project specifications are being met at a micro level
  • Taking initiative to leverage data in a smart way to continuously improve your long-term forecasting, profit margins on projects, identify trends, create efficiencies, etc.

Requirements

  • Minimum of 3 years successfully managing key account relationships 
  • Ability to influence other team members to success without having direct managerial responsibilities
  • Basic technical knowledge of networks, IT infrastructure, electrical theory, software interfaces, and the ability to understand blueprints.  
  • 2 or 4-year degree.  
  • Must possess a valid driver's license, and be able to pass background screening and drug test (including marijuana) (our Security License with the State of Michigan requires thorough background checks and places certain restrictions on hiring)
  • Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.

SecurAlarm Systems is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.